TERMS OF SALE
Applicable to Customers who qualify as Consumers under the provisions of the Polish Civil Code of April 23, 1964, as well as natural persons entering into a contract directly related to their business activity, where the nature of the contract indicates that it is not of a professional character for that person, particularly considering the scope of their business activity as listed in the Central Register and Information on Economic Activity (CEIDG).
The owner of the online store available at www.dacpol.eu is:
DACPOL Sp. z o. o
ul. Puławska 34, 05-500 Piaseczno, Poland
Tax ID (NIP): PL 521-008-36-44
Statistical ID (REGON): 012546238
Phone: (+48) 22 70 35 100
Fax: (+48) 22 70 35 101
E-mail: [email protected]
§ 1
General information
1. These Terms and Conditions define the rules and conditions for using the online store by Consumers, as well as to natural persons entering into a contract directly related to their business activity, where it follows from the content of the contract that it does not have a professional character for that person, particularly in light of their registered business scope as published in the Central Register and Information on Economic Activity (CEIDG).
The terms of sale applicable to Business Customers are set out in a separate document titled “DACPOL Sp. z o.o. Terms of Sale for Business Customers.”
2. These Terms and Conditions have been prepared in accordance with applicable laws, in particular:
- The Civil Code of April 23, 1964 (Journal of Laws 2018.1025 consolidated text of May 29, 2018);
- The Consumer Rights Act of May 30, 2014 (Journal of Laws 2017.683 consolidated text of March 30, 2017);
- The Act on the Provision of Electronic Services of July 18, 2002 (Journal of Laws 2017.1219 consolidated text of June 24, 2017);
- Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation - GDPR).
3. These Terms and Conditions are made available to Consumers free of charge via the website www.dacpol.eu, in a format that enables the Consumer to access, reproduce, and store their content using the IT system used by the Consumer.
§ 2
Definitions
1. Seller – DACPOL Sp. z o.o., with its registered office in Piaseczno at Puławska 34, 05-500 Piaseczno, entered in the Register of Entrepreneurs of the National Court Register kept by the District Court for the Capital City of Warsaw, 14th Commercial Division of the National Court Register, under KRS number 105242, NIP 5210083644, REGON 012546238, hereinafter referred to as "DACPOL."
2. Consumer – a natural person of legal age who performs a legal act not directly related to their business or professional activity.
3. Entrepreneur – a business entity as defined under the Civil Code of April 23, 1964.
4. Account – a part of the online store available to the Consumer after registration, or if the Consumer already has a registered Account, after logging in. The Account is associated with the Consumer’s e-mail address (Login) and secured by a password.
5. Cookies – information saved by DACPOL’s server on the Consumer’s end device, which can be read by the server each time the device reconnects. Cookies are IT data, in particular text files, that usually contain the domain name of the online store they originate from, the time they are stored on the end device, and a unique identifier.
6. Cart – a feature of the Website through which the Consumer specifies the details of an order.
7. Goods – products presented in the online store.
8. Price – the gross price of the Goods, including the VAT applicable on the date of purchase by the Consumer and any other taxes, expressed in Polish currency (PLN), displayed next to the product on the online store's website.
§ 3
Technical requirements
1. To use the online store, the following are required: a device capable of browsing websites and performing actions on them, an Internet connection, a web browser, and an active e-mail account capable of receiving messages up to 5 MB in size.
2. Placing an order by the Consumer is possible only after creating an Account, which requires prior registration using the registration form available on the online store's website, in accordance with §4 of these Terms and Conditions.
3. The online store reserves the right to request additional information from the Consumer that may be necessary for order fulfillment and is not included in the registration form referred to in point 2 above.
4. It is prohibited to use the website of the online store in a manner contrary to the law, in particular one that infringes upon the personal rights of third parties or the interests of DACPOL, as well as to submit content of an unlawful nature.
§ 4
Registration and Access to Personal Data
1. Prior registration is a necessary condition for a Consumer to purchase Goods from the online store.
2. In order to create an Account, the Consumer must:
a. complete all required fields in the registration form available on the online store's website, including setting a password that is no shorter than 8 characters and no longer than 20 characters;
b. declare that they have read and accept the content of the online store's Terms and Conditions;
c. give consent to the processing of their personal data for the purpose of executing current and future contracts concluded via the online store;
d. optionally, give separate consent to the processing of their personal data for the purpose of receiving commercial information from DACPOL and for DACPOL's internal business development;
e. submit the completed form electronically to DACPOL by clicking the "Register" function;
f. after submitting the registration form, the Consumer will receive an e-mail confirmation from DACPOL at the provided e-mail address, confirming the creation of the Account (“New Account Confirmation”). This message includes a link that enables the activation of the Account.
3. Providing personal data during registration is voluntary, and the person providing the data has the right to access, correct, delete, or withdraw any consents given for data processing or for receiving commercial information at any time. Consent for receiving commercial information can be withdrawn at any time by unchecking the relevant option in the “My Account” section of the user panel.
4. Personal data provided by Consumers during registration is stored on DACPOL servers and protected in a manner that prevents access by unauthorized parties. The personal data controller, in accordance with the Personal Data Protection Act of May 10, 2018 (Journal of Laws 2019.1781, consolidated text of September 19, 2019), is DACPOL. Detailed information about the data controller and the rights of data subjects is available in the Privacy Policy section of the website www.dacpol.eu.
5. The data provided by Consumers during registration may be used by DACPOL for concluding contracts and fulfilling orders, as well as for DACPOL’s internal purposes related to sales recordkeeping in the online store, for tax purposes, and for preparing documentation for DACPOL’s further development. If the Consumer gives appropriate consent during registration, their data may also be used for sending commercial information about offers, promotions, and contests from DACPOL.
6. DACPOL declares that sales contracts concluded via the online store are executed electronically; therefore, the Consumer’s e-mail address and password are the sole means of identification, and any order placed using these credentials shall be legally binding for both parties. DACPOL also informs that it will never request the provision of an e-mail address or password in the body of an e-mail or in any place other than the online store website.
§ 5
Cookies
1. Most web browsers are configured by default to allow cookies to be saved on the Consumer’s device. However, each Consumer has the right to object to the placement of cookies on their device. Generally, to change these settings, the browser's options should be used to disable the cookies mechanism. Detailed information on cookie settings and management is available in the settings of the respective browser or on the websites of its developers.
2. Deleting or blocking cookies on the Consumer’s device may result in difficulties when using essential functionalities of the online store.
§ 6
Product Information, Prices, and Additional Costs
1. The online store enables Consumers to:
a. place orders for Goods available in the online store and enter into distance contracts,
b. obtain information about the Goods available in the online store.
2. The information about Goods presented on the online store's website does not constitute an offer within the meaning of applicable law, but only an invitation to submit offers to purchase the Goods offered by DACPOL. The product price list constitutes an invitation to negotiate which may lead to the conclusion of a sales contract.
3. The product information presented on the online store’s website may differ from the offer available at DACPOL’s physical retail outlet. Prices shown in the online store may also differ from those listed in DACPOL's printed catalogs.
4. Suggested prices and other amounts payable presented on the website include all applicable taxes. The listed price refers only to the cost of the product. Delivery costs are charged separately and depend on the chosen delivery method. All charges payable by the Consumer are presented during the order process before the order is placed and must be confirmed by the Consumer.
5. All goods available in the online store are new, unused, and covered by the Manufacturer’s warranty, which is provided with the delivered (or personally collected) product. The online store is obliged to deliver products that are free of defects.
§ 7
Conclusion of the Sales Contract
1. Ordering Goods displayed on the online store’s website constitutes an order with an obligation to pay. After selecting a product, the Consumer clicks the “Add to cart” button displayed next to the product description. Items can be removed from the cart by clicking the “Remove” (X icon) in the cart.
2. An order is placed by selecting the desired product, quantity, delivery method, and payment method, and then clicking the “order with obligation to pay” button.
3. A Consumer who has previously registered an Account in accordance with §4 of these Terms and Conditions completes the order process after clicking the “order with obligation to pay” button.
4. If the selected product is unavailable, DACPOL will inform the Consumer either by e-mail or by displaying a message on the online store’s website during the ordering process. This message will inform the Consumer that DACPOL cannot confirm fulfillment of the submitted purchase offer and may indicate a longer delivery time or refer the Consumer to place a new purchase offer. In such a case, the Consumer may cancel the order, agree to a longer delivery time, or place a new order for a different product.
5. DACPOL will check stock availability. If the product with the selected technical specifications or price is available, DACPOL will send an e-mail to the Consumer titled “Order Confirmation” — accepting the purchase offer and confirming the order for fulfillment. This confirmation includes the selected product’s specifications, price with additional charges (in particular shipping costs), the chosen payment method, and delivery method. If the Consumer does not confirm the order within 7 days, it will be canceled.
6. After receiving the Order Confirmation, and if the order content matches the parties' expectations regarding technical specifications, description, and price:
a. if the Consumer selects payment by bank transfer, they must make the payment. Once DACPOL receives the payment, the product will be shipped. If the Consumer fails to make the payment within 14 days from the order date, the contract will be considered canceled;
b. if the Consumer selects "cash on delivery" as the payment method, the goods will be dispatched immediately.
7. Orders will be delivered to the address provided by the Consumer. DACPOL is not liable for non-delivery or delays caused by incorrect or incomplete address information provided by the Consumer.
8. Each order will be accompanied by a sales receipt or, upon request, a VAT invoice.
§ 8
Delivery Methods, Payment Options, Delivery Costs and Times, Product Collection
1. Delivery methods:
a. personal collection at DACPOL Sp. z o.o. warehouse (Puławska 34, 05-500 Piaseczno),
b. courier delivery by a carrier chosen by the Consumer (from among those offered by DACPOL) to the address specified by the Consumer,
c. postal delivery.
2. Deliveries are carried out within the territory of Poland.
3. Accepted payment methods in the online store:
a. cash on delivery,
b. bank transfer to DACPOL’s account,
c. cash (only when selecting personal collection),
d. PayU.
4. Delivery costs are displayed on the online store website during the ordering process, once the delivery and payment methods are selected.
5. The Consumer may make the payment no later than upon collection of the goods from DACPOL.
6. Ordered goods are delivered according to the selected delivery method. Orders are processed within 1 to 5 days (depending on stock availability and product configuration). If payment is made via bank transfer, the delivery time starts upon confirmation of the payment by DACPOL.
7. In exceptional cases or for custom-order products, the delivery time may exceed 5 days. DACPOL will inform the Consumer of this during the ordering process or by e-mail or phone, allowing the Consumer to decide whether to withdraw from the contract or accept the extended delivery time.
8. To ensure proper contract execution, the Consumer must inspect the shipment upon receipt from the courier. If visible damage is present, the Consumer must refuse acceptance, prepare a damage report with the courier, and notify DACPOL using the available communication methods.
§ 9
Withdrawal from the Contract
1. A Consumer who has concluded a distance contract has the right to withdraw from it within 14 days without providing any reason and without incurring any costs, except for:
a. if the Consumer chose a delivery method other than the cheapest standard option offered by the Store, DACPOL is not obliged to refund the additional cost,
b. the Consumer bears the direct cost of returning the goods.
2. The right of withdrawal is exercised by sending a statement of withdrawal to DACPOL within the period specified above.
3. To meet the deadline, it is sufficient to send the withdrawal statement before its expiration to the address DACPOL Sp. z o.o., ul. Puławska 34, 05-500 Piaseczno or by e-mail: [email protected].
4. Upon withdrawal from the contract:
a. DACPOL must immediately confirm receipt of the withdrawal statement to the Consumer on a durable medium,
b. DACPOL must refund all payments received from the Consumer, including delivery costs, no later than 14 days from receiving the withdrawal notice (subject to the situation in point 2 below), using the same payment method unless agreed otherwise,
c. if DACPOL has not offered to collect the goods itself, it may withhold the refund until the goods are received or until the Consumer provides proof of return, whichever occurs first,
d. the Consumer must return the goods without undue delay, but no later than 14 days from the day of withdrawal. The return should be made to the address provided in §1 point 1 of the Terms, or handed in person at DACPOL’s business location.
5. The right of withdrawal does not apply to contracts:
a. for services fully performed with the Consumer’s prior consent,
b. in which the price depends on fluctuations in the financial market,
c. for non-prefabricated items made to the Consumer’s specifications or clearly personalized,
d. for perishable goods or goods with a short shelf life,
e. for sealed goods which, after opening, cannot be returned for health or hygiene reasons,
f. for goods that are inseparably mixed with other items after delivery,
g. where the Consumer has explicitly requested urgent repairs or maintenance at their location (unless other services or goods are also delivered beyond what was necessary for repair).
§ 10
Complaints Procedure
1. DACPOL undertakes to deliver goods free from physical and legal defects.
2. DACPOL is liable to the Consumer for defects under the statutory warranty provisions, in accordance with the Polish Civil Code and the Consumer Rights Act of May 30, 2014.
3. DACPOL is liable for product defects identified within 2 years from the date of delivery.
4. Complaints should be submitted using the complaint form available at www.reklamacje.dacpol.eu, including all required information.
5. Complaints are considered upon delivery of the product (at the customer’s cost) along with proof of purchase, description of the issue, and the assigned RMA number (provided via e-mail by DACPOL).
6. If the complaint is accepted, DACPOL will provide a replacement or issue a refund.
7. If the product is defective, the Consumer may:
a. request a price reduction or withdraw from the contract, unless DACPOL promptly replaces or repairs the product without undue inconvenience to the Consumer. Withdrawal is not possible if the defect is minor,
b. request replacement or repair. DACPOL must comply within a reasonable timeframe.
8. The Consumer must return the defective goods at DACPOL’s cost to the address stated in these Terms.
9. DACPOL will respond to the complaint within 14 days of receipt.
10. Quantity discrepancies must be reported within 3 days of delivery.
11. If the complaint is accepted, DACPOL will send a replacement or issue a refund.
12. These provisions do not apply to individuals concluding contracts directly related to their business activity, if the contract does not have a professional character based on CEIDG records. In such cases, DACPOL’s liability under the statutory warranty is excluded. The complaint procedure for such entities is defined in §5 of the Terms for Entrepreneurs.
§ 11
Final Provisions
1. DACPOL is not responsible for lack of access to the online store due to causes beyond its control.
2. DACPOL reserves the right to temporarily suspend access to the online store for maintenance or improvements, aiming to schedule such downtime during night hours and minimize its duration.
3. DACPOL Sp. z o.o. reserves the right to amend the Terms and Conditions at any time. Changes apply only to contracts concluded after the updated version is published online.
4. The current version of the Terms and Conditions is always available under “Terms of Cooperation” at www.dacpol.eu. It may also be provided free of charge upon request.
5. Consumers may use out-of-court dispute resolution methods, including mediation or arbitration. Access to such methods is voluntary and available through consumer ombudsmen, consumer protection organizations, or regional trade inspection offices. Information is also available from the Office of Competition and Consumer Protection (UOKiK).
6. Matters not regulated by these Terms are governed by applicable Polish law.
7. The Polish version of the Terms is legally binding. Other language versions are for informational purposes only.
§ 12
Code of Conduct for Suppliers and Business Partners
1. DACPOL’s suppliers and business partners undertake to comply with the "DACPOL Supplier and Business Partner Code of Conduct" throughout the entire supply chain: https://www.dacpol.eu/en/code-of-conduct-for-suppliers-and-business-partners .
§ 13
Ban on Export and Re-export to Russia
1. In compliance with sanctions, DACPOL prohibits the Consumer from re-exporting and/or transferring—directly or indirectly—to Russia or for use in Russia any goods (equipment and/or software and/or technology including related documentation) sold, delivered, or exported by DACPOL.
2. If the Consumer violates this obligation, they will be liable to pay DACPOL for any resulting costs, damages, and penalties.
3. The Consumer also agrees to indemnify DACPOL from any claims, legal actions, fines, losses, or damages pursued by public authorities or third parties arising from or related to the Consumer’s breach of this obligation.
Piaseczno, 12.05.2025