Terms and Conditions of Sale for Entrepreneurs
TERMS OF SALE
Applicable to Customers who are Entrepreneurs under the provisions of the Civil Code Act of April 23, 1964.
The owner of the online store operating at the following address: www.dacpol.eu is:
GLOSSARY:
1. Website – located at www.dacpol.eu – providing information about products with the ability to submit inquiries and place orders for products.
2. Catalog – a printed publication containing information about products.
3. Warehouse – the place where orders are processed and prepared for shipment to customers.
4. Customer – refers to an entrepreneur within the meaning of the provisions of the Civil Code Act of April 23, 1964.
5. Seller – DACPOL Sp. z o.o. based in Piaseczno at Puławska 34, 05-500 Piaseczno, registered in the District Court for the City of Warsaw, XIV Commercial Division of the National Court Register under KRS No. 105242, NIP: 5210083644, REGON: 012546238, hereinafter referred to as “DACPOL”.
6. Business Days – all weekdays from Monday to Friday, excluding public holidays.
7. Order Fulfillment Time – the time during which DACPOL prepares the order and ships it from the warehouse via post or courier/freight service to the address provided by the Customer.
8. Cart – an element of the Website through which the Customer specifies the details of the order.
9. Order Form – an element of the Website that allows for placing orders.
10. Product Page – a page that provides information about the product.
1. Customers can place orders through:
a. e-mail;
b. the Website;
c. phone;
2. By placing an order, the Customer concludes a sales contract for the ordered goods with DACPOL Sp. z o.o., located at 05-500 Piaseczno, Puławska 34, NIP: 521-008-36-44, REGON: 012546238, KRS: 0000105242.
3. The first order should be placed via:
a. e-mail, in which case the Customer must provide the following information:
I. Customer's name and address,
II. phone number,
III. VAT ID number,
IV. name of the person placing the order and their phone number (to be used for resolving any doubts),
V. e-mail address,
VI. manufacturer number (type),
VII. unit price of the goods,
VIII. quantity of the goods ordered,
IX. invoicing information (if different from the Customer's details),
X. delivery address (if different from the Customer's address),
XI. transportation method,
XII. Customer’s statement that they have read and accept the DACPOL Sp. z o.o. Terms and Conditions, available on the website www.dacpol.eu.
b. the Website, in which case the Customer will provide the required information during the steps of the ordering process on the Website.
4. To facilitate order handling, especially for the first order, it is recommended to fill out the form, which can be found in the Catalog and on the website www.dacpol.eu or register for free on the Website.
5. When placing an order via the Website, the Customer must log in and place the order based on the Order Form.
6. When placing an order via the Website, the Customer, after logging in, selects the product they are interested in using the “Order” or “Add to Cart” option, then specifies the delivery address, method of receipt, and payment for the order.
7. In the order, the Customer must specify:
a. the ordered goods, manufacturer number (type);
b. quantity of the goods;
c. invoicing details: company name, address, VAT ID, and delivery address (which may differ from the Customer's address);
d. delivery method;
e. payment method;
f. in the summary, the Customer may provide additional information in the “Comments” field.
8. DACPOL reserves the right to refuse to fulfill the order if the Customer has outstanding payments for previous orders or if there is reasonable risk that the Customer's financial or legal situation may prevent timely payment in the future. In such cases, the Customer will be promptly informed about the refusal to process the order.
9. The stock levels provided on the website www.dacpol.eu are indicative and may differ from the actual stock levels.
10. If the Customer submits the same order in a different form after placing it, they are obliged to clearly annotate it with: "Confirmation of the order placed on (...)." Otherwise, such an order will be treated as a new order.
11. DACPOL also accepts orders for custom-made goods. In such cases, the Customer should make arrangements with the Sales Department. Custom orders for non-standard goods cannot be canceled or returned.
12. DACPOL is not responsible for non-delivery or delays in the delivery of ordered goods or order fulfillment resulting from an incorrect or incomplete delivery address provided by the Customer.
13. In the event that the goods are out of stock or the order cannot be fulfilled, DACPOL has the right to withdraw from the contract within 30 days from the date of its conclusion. If the expected delivery time exceeds 30 days, DACPOL has the right to withdraw from the contract within the specified delivery time for the order. If the payment for the goods has already been made in advance, DACPOL will refund the Customer within 14 calendar days from the cancellation of the order.
14. The conditions for recurring and long-term orders require arrangements with the Sales Department.
15. Cancellation of an order placed via any other means than the "Online Store" will result in DACPOL charging the Customer a fee of 40% of the net value of the entire order, due to administrative costs, documentation preparation, and partial order processing before fulfillment.
1. DACPOL provides information about its offerings on the Website, in the Catalog, and other informational and promotional materials.
2. The prices listed on the Website are indicative and do not constitute an offer in the sense of the Civil Code.
3. The prices on the Website, displayed next to the offered product:
a. are listed both net (excluding VAT) and gross (including VAT) and are provided in Polish Zloty [PLN], Euro [EUR], or US Dollar [USD], unless otherwise stated;
b. do not include shipping costs;
c. do not include potential customs duties.
4. The binding and final price is the price established based on the offer provided by an authorized DACPOL employee or in the written confirmation sent by an authorized DACPOL employee.
5. DACPOL reserves the right to change prices in the event of circumstances beyond its control (e.g., changes in global market prices, exchange rates, tax regulations, etc.) after informing the Customer in advance.
The basic form of payment is cash on delivery or prepayment via bank transfer. Other forms of payment depend on the order volume and frequency and are agreed upon by the Parties through the Sales Department.
1. Delivery/collection of the order takes place at the DACPOL seller’s location or is carried out in the form of shipping via a specialized courier/transport company or through the Polish Post.
2. In the event of a temporary out-of-stock situation or if the product is being sourced upon the Customer’s request, DACPOL will inform the Customer, providing an estimated delivery time.
3. The delivery costs of the ordered goods, which depend on the weight and dimensions of the shipment, are borne by the Customer.
4. If the Customer chooses to pick up the order (from the warehouse in Piaseczno), they are obligated to collect the order within 7 days from the date they receive notification from DACPOL about the order being ready for collection. Failure to collect the order does not release the Customer from the obligation to pay for the ordered goods. After this period, the goods may be shipped to the Customer at their own expense.
5. For orders where the value does not exceed 100 PLN net, DACPOL may add a handling fee for shipment processing of 20 PLN net.
6. The Customer is obliged to check the contents of the shipment in the presence of the courier or postal representative.
7. If any damage to the shipment is found during transport, the Customer should:
a. report the fact to the courier or postal representative during the receipt of the goods.
b. prepare a damage report with the courier or postal representative.
c. notify DACPOL’s Sales Department by phone or email about the situation, providing the details specified in § 1 point 3 lit. a items i-ix, as well as the shipping information.
8. Failure to comply with the Customer’s obligations specified in § 4 points 6 and 7 will result in the rejection of any potential claim regarding transport and delivery of the ordered goods.
1. DACPOL will respond to the Customer’s complaint within 60 days from the receipt of the complaint, informing the Customer about the next steps. The scope of DACPOL’s liability is defined in § 8 of these Terms and Conditions.
2. In the event of a quantity shortage of the delivered goods, the Customer is obliged to report this immediately after delivery, but no later than 3 days from receipt. For other complaints, the notification should occur within 60 days from the delivery of the ordered goods.
3. Complaints should be submitted via the complaint form available on DACPOL’s website: www.reklamacje.dacpol.eu. The form should include the details listed in § 1 point 3 lit. a items i–ix of these Terms and Conditions, as well as shipment details..
4. The condition for the complaint to be considered by DACPOL is the delivery of the complained goods (at the Customer’s expense) along with proof of purchase, a description of the complaint, and the required information (as stated in point 3).
5. If the complaint is found to be justified under DACPOL’s responsibility, the seller is obliged to deliver goods in accordance with the order or refund the amount paid.
1. Goods sold by DACPOL may be covered by a warranty provided by the manufacturer or distributor. DACPOL does not offer any warranties for the goods unless a warranty document issued by DACPOL is included with the delivered goods, which specifies DACPOL’s responsibility under the warranty.
2. If the goods are covered by a warranty from the manufacturer or distributor, the Customer may file a complaint regarding defects directly with the warranty provider according to the terms of the warranty and applicable regulations.
In the event of circumstances that could not have been foreseen at the time the contract was concluded, which make it impossible or difficult for DACPOL to fulfill its obligations, DACPOL will be exempt from its obligations under these Terms and Conditions for the duration of such circumstances.
1. DACPOL is not liable for defects in the goods under the warranty.
2. To the fullest extent permitted by applicable law, DACPOL's liability is excluded for damages caused in connection with its business activities, in particular in connection with the sale of goods and the provision of services, including improper performance of an obligation, delay in delivery, interruption of business operations, loss of profits, and other indirect damages. This exclusion of DACPOL's liability does not apply to damages caused intentionally.
3. The above exclusions do not apply in situations where separate delivery agreements have been concluded that specify the terms of liability differently.
4. Information about products presented on DACPOL’s website, in catalogs, promotional materials, and other documents is for informational purposes only and does not constitute a binding offer under the Civil Code. DACPOL makes every effort to ensure that this information is as accurate as possible, based on data received from suppliers, but is not responsible for any errors, inaccuracies, or omissions in these materials.
5. The offers presented on DACPOL’s website, in catalogs, and other marketing materials are considered an invitation to place an order. The contract between DACPOL and the buyer is concluded only when DACPOL confirms the order conditions, including price and delivery time.
6. DACPOL provides technical and commercial advice in good faith and with due diligence. However, all design decisions and the final selection of goods are the responsibility of the Customer. By placing an order, the Customer confirms that they have reviewed the technical specifications of the offered goods and accept their parameters. DACPOL shall not be liable for the consequences of using the offered goods in the Customer’s specific technical applications.
1. Reservation of Ownership: DACPOL retains ownership of the sold goods until full payment is received for the goods. Until full payment is made, the Customer is not allowed to dispose of the goods in any way that might jeopardize or encumber DACPOL’s ownership rights without written consent from DACPOL.
2. Manufacturer names and trademarks belong to their respective owners and are presented for informational purposes only.
3. The technical data published in the Catalog are summarized data and as such cannot be the basis for claims. In case of any doubts, please contact the Sales Department before making a decision.
For sales to individuals not conducting business or to individuals concluding a contract directly related to their business activity, when the content of this contract indicates that it is not professional nature for them, resulting in particular from the subject of their business activity, made available on the basis of the provisions on the Central Register and Information on Business Activity, shall apply the terms of the Sales Regulations applicable to consumers, which are available on the website: www.dacpol.eu
Any disputes between the parties related to the sale or the performance of the contract will first be resolved amicably. If no resolution is reached, the dispute will be settled under Polish law in the court having jurisdiction over the DACPOL’s registered office.
1. By registering on the DACPOL website or providing personal data to DACPOL in any other way related to placing an order, the Customer agrees to the processing of personal data necessary for the execution of orders made on the website. Failure to consent to the processing of personal data will prevent DACPOL from fulfilling the Customer’s order. The Customer is responsible for providing false personal data.
2. Personal data is protected in accordance with the Act of May 10, 2018, on the protection of personal data (Journal of Laws 2019.1781, as amended on September 19, 2019), in a way that prevents access to it by third parties.
3. Detailed information about the personal data controller and the rights of the data subject are available in the Privacy Policy section on the website www.dacpol.eu.
1. The presence of goods on the DACPOL website or in the catalog does not mean that the goods are available and that the order can be fulfilled.
2. Goods presented on the website or in the catalog do not constitute an offer in the meaning of the Civil Code.
3. DACPOL is not responsible for blocking the sending of emails to the email address provided by the Customer by email server administrators or for the removal and blocking of emails by software installed on the computer used by the Customer.
4. DACPOL reserves the right to change the Terms and Conditions. Any changes to these Terms and Conditions will take effect from the date they are published on the website www.dacpol.eu. Orders placed before the date of the introduction of these Terms and Conditions will be processed according to the previous rules.
5. The Terms and Conditions drawn up in the Polish version are binding. Other language versions are for informational purposes only.
6. The application of any general terms and conditions of purchase, sale, etc. applied by the Customer is excluded, unless separate written arrangements between the Parties under pain of nullity, provide otherwise.
7. In matters not regulated by these Terms and Conditions, the relevant provisions of Polish law shall apply.
DACPOL’s suppliers and business partners agree to make every effort to comply with the principles outlined in the "Code of Conduct for DACPOL Sp. z o.o. Suppliers and Business Partners" in relation to the entire supply chain: https://www.dacpol.eu/en/code-of-conduct-for-suppliers-and-business-partnersh .
1. In compliance with sanction requirements, DACPOL prohibits the Customer, and the Customer agrees not to re-export and/or transfer, directly or indirectly, to Russia or for use in Russia any goods (equipment and/or software and/or technology and associated documentation, regardless of the delivery method) sold, delivered, transferred, or exported by DACPOL to the Customer.
2. In the event that the Customer violates this obligation, the Customer shall pay DACPOL all costs, damages, and penalties.
3. The Customer shall release DACPOL from any responsibility for claims, actions, proceedings, fines, losses, costs, and damages filed by public authorities or other third parties against DACPOL arising from or related to the Customer’s violation of the above obligation.
Piaseczno, 20.08.2025